Tracking a Shipment
No sweat. Simply refer to the Order Confirmation email you received from us and click on the provided FedEx link to enter your tracking number.
Shipping to Canada
We are happy to provide our neighbors-to-the-north with a FLAT RATE of $25 USD for any purchase, regardless of the size of the order!
We are delighted to offer our international customers the opportunity to experience PLUS by Pittsburgh Jeans Company! For orders shipped outside of the United States, PLUS by Pittsburgh Jeans Company uses FedEx International Shipping Services and following flat rates for anywhere in world.
All prices on pittsburghjeanscompany.com are listed in US Dollars and charged in US Dollars. The exact exchange rate is determined by the bank that issued your credit card, but it will be very close to the current exchange rates. The following page offers an easy way to calculate all foreign exchange rates with up-to-the-minute rates.
International Shipping Terms & Conditions
Please note that international billing and shipping addresses must be the same. Please use a valid street address, as we do not ship to APO, FPO or PO boxes. International orders are not guaranteed to ship within 24 hours because additional verification is sometimes necessary. FedEx states that most shipments arrive within one week. However, some shipments may take up to 3 weeks to arrive based on your country and its customs policies. We ask that you please allow time for your package to clear customs. Risk of damage, loss and title for merchandise shipped internationally will pass to you upon delivery to FedEx.
Customs Duties & Other Fees
Items in your order that are designated for shipment to countries outside of The United States may be subject to taxes, customs duties and fees levied by the destination country. ("Import Fees"). The recipient of the package is the importer of record in the destination country and is solely responsible for all of these fees. In order for PLUS by Pittsburgh Jeans Company to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise".
Please note that shipping charges do not include any taxes, customs duties or fees.
You authorize PLUS by Pittsburgh Jeans Company to designate FedEx as your carrier and to act as your agent on your behalf to clear your merchandise with the relevant customs and tax authorities in the destination country, process AND advance any actual duties, taxes and import fees owed by you, on your behalf, for your item(s).
You further agree that FedEx may disclose to Pittsburgh Jeans Company the actual amount of import fees levied on the item(s) you purchased.
If you have questions regarding these fees, please contact your local customs office.
In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order. If the order is a GIFT, the package will be marked GIFT, but the cost of the item(s) will still be included on the customs form. Customs authorities require PLUS by Pittsburgh Jeans Company to declare the total value of the gift item(s) directly on the package.
To obtain details regarding the Actual Import Fees, or obtain documentation or receipts in connection with customs clearance, you may contact FexEx directly through your shipment confirmation email.
Please keep in mind that the person receiving the gift will be responsible for all import fees and duties upon arrival.
These terms and conditions are in addition to the standard Conditions of Use of the PLUS by Pittsburgh Jeans Company website. Pursuant to those terms, title and risk of loss to the item(s) transfer to the recipient upon delivery to FedEx in the United States.
PLUS by Pittsburgh Jeans Company does not assume responsibility for delays on any shipments due to inclement weather within the USA and internationally. Please keep in mind that transit time for shipping is an estimation from FedEx and cannot be guaranteed by PLUS by Pittsburgh Jeans Company. When international orders arrive at the destination country, they may be subject to customs procedural clearances which may sometimes cause delays beyond our delivery estimates. We suggest that all international customers place multiple smaller orders, as opposed to one large order, since smaller orders are less likely to be charged duties, but it varies by country.
(USA Only within 15 days)
We gladly offer full refunds on any full price purchases returned within 15 days from the date you received your purchase. All returned garments must be in the original/unworn condition in which they were shipped, with all original tags attached, unworn and unwashed, and free of odors or stains. If you feel you have been shipped a "defective" garment please notify us within 2 days of receipt at email@example.com. Refunds on "defective" garments are granted once we receive the return and it is evaluated by our staff.
All purchases made by USA customers at pittsburghjeanscompany.com must be returned using our pre-paid FedEx return labels that is included in all orders. We reserve the right to refuse any return that is shipped COD or may deduct the COD amount from the refund. Please allow 7 days for the transit on returned packages.
Please note: Any returns received by pittsburghjeanscompany.com after 15 days will incur a $10 fee which will be charged at the time of return.
USA Returns using our pre-paid FedEx labels:
We make it very easy for our customers to make returns! Please be sure to read our return policies listed above and follow these simple directions:
Tracking a Return
To track a return, simply log on to www.fedex.com and enter the tracking number located on the receipt of your pre-paid FedEx return label.
USA Returns not using our pre-paid FedEx labels:
All returns made NOT using the pre-paid FedEx labels are made at the risk of the customer. Whereby the customer assumes full responsibility for all costs including but not limited to loss, customs, and taxes, etc. We highly recommend using a shipper with tracking information. This will offer you recourse in the event that your package is lost or damaged in transit.
All packages must be insured and sent with tracking information to:
PLUS by Pittsburgh Jeans Company
NOTE ON HOLIDAY RETURNS: Any items returned that are purchased between November 1st and December 24th must be received by Pittsburgh Jeans Company no later than January 10th.
The customer is responsible for all return shipping, duties and taxes. If you return an item and PLUS by Pittsburgh Jeans Company is charged a tax or duty fee, this amount(s) will be deducted from your original order total before we credit your account. To make an International Return, please follow the same guidelines as our standard return method, with the exception of your return being prepaid. PLUS by Pittsburgh Jeans Company treats International Returns the same as our standard Return and Refund Policy.
We highly recommend using a shipper with tracking information. This will offer you recourse in the event that your package is lost or damaged in transit.
All packages must be insured and sent with tracking information to:
PLUS by Pittsburgh Jeans Company
If you refuse a shipment from PLUS by Pittsburgh Jeans Company, you are responsible for all shipping charges (both to and from you) in addition to any other fees, including any import fees. This amount will be deducted from your merchandise refund once your shipment arrives back to PLUS by Pittsburgh Jeans Company.
If you do not live within the United States and have any questions regarding International Shipping, or if you are interested in other shipping methods such as UPS or USPS, please email us at firstname.lastname@example.org or call us at 888-681-JEAN and we will be happy to assist you with your needs.
We currently do not offer "traditional" exchanges at this time. We suggest that that you purchase an alternate item or size and ship your return back for a full refund. The best part is, we cover all of the shipping both ways.
Your refund will be processed within 5 days upon arriving at our facility. Each garment is inspected upon arrival to ensure that it meets our requirements before the refund is processed. We will be sure to send you an email alerting you once your return has been processed in our system. From there please feel free to follow up with your financial institution as it may take a full billing cycle for the funds to post to your account.
Unlike other retailers, PLUS by Pittsburgh Jeans Company WILL NOT charge your account until your selected merchandise is available, allocated and ships. We will contact you via email in the event that an item you selected is no longer in stock, back ordered, or we need additional information for processing your order. Orders are subject to verification and we are not responsible for typographical errors on behalf of the customer. Please note that upon placing an order, an automated email is sent to you confirming your intent to purchase. This order does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason as we see fit. Also note that pittsburghjeans company.com reserves the right to refuse or cancel any such orders whether or not a customer's credit card has been charged. If your credit card has been charged and your order has been cancelled, pittsburghjeanscompany.com will issue a credit to your card within 24 hours.
Orders placed between Fridays after 1pm EST through midnight on Sunday EST will begin processing the following Monday. Delivery time does not include Saturday's, Sunday's or Holidays unless otherwise specified by the customer through upgraded shipping. In this case, the customer is responsible for all shipping costs which can be upgraded at time of checkout.
You can email us at email@example.com or call us at (888) 681-JEAN. We will be happy to make any changes to your order as long as it has not shipped.
Note: Custom Tailored jeans cannot be changed or modified once an order has been processed.
All prices and fees are charged in U.S. Dollars. PLUS by Pittsburgh Jeans Company accepts Visa, Master Card, American Express and Discover. PLUS by Pittsburgh Jeans Company also accepts U.S. Postal Money Orders and/or Certified Bank Checks. In such instances, please contact us so that we can accommodate you. Sorry, we do not accept personal checks or wire transfers.
If the credit card being used to make a purchase cannot be verified as belonging to the person placing the order, the order will not be processed.
We accept telephone orders Monday-Friday 9am to 5pm EST. Please call us at 1-888-681-JEAN. Phone orders do not allow us to request traditional forms of identification, such as a driver's license. Instead, we conduct address verification through your credit/debit card issuer to confirm your identity and verify the validity of your purchase, thereby ultimately protecting your credit. For phone orders, both your billing and shipping addresses must be verified as well as match before an order ships.
If you would like to ship to an address other than your billing address, please contact your card issuing bank and have your shipping address added as an alternate to your card. Simply let the card issuer know that you are placing a phone order and the retailer needs to verify the address before shipping your order to eliminate the possibility of fraudulent activity.
Orders requiring additional information may not only delay shipment, but also result in the items you wish to purchase being sold out prior to receiving the necessary information from you.
PLUS by Pittsburgh Jeans Company offers a great way to show someone how much you love them!Virtual Gift Cards can be purchased online and emailed with a personalized message from the sender. Virtual Gift Cards are for online purchases only. Simply click here and you will be directed to your shopping bag to purchase and email a Virtual Gift Card to anyone with a valid email address. Virtual Gift Cards are non-refundable.
Virtual Gift cards are sold in whole dollar amount increments of $25, with a maximum of $2500.00
Redeeming a Virtual Gift Card
To make a purchase using your Virtual Gift Card you must first be registered as a customer at pittsburghjeanscompany.com. (See Registration). Once you are registered and you have added items to your shopping cart:
Nothing says "You're the greatest" more than a gift from PLUS by Pittsburgh Jeans Company! We will gladly include a hand-written note with your purchase. Simply fill out the personalized message box at checkout and we will transcribe it onto a card and put it in the gift box. We can also gift wrap your purchase for a fee of $10 per box. We will wrap your gift in tissue and place it in a signature printed PLUS by Pittsburgh Jeans Company gift box.
If you can't figure out what to get that special someone, simply call one of our fit specialists toll free at 888-681-JEAN and tell us all about them! We'll take all of your information into account and help you select something that best suits the individual! Lastly, we will include a blank invoice and return label for the recipient.
Although we make every effort to keep sufficient stock of merchandise listed on pittsburghjeanscompany.com, occasionally we do sell out of certain items. If we are out of stock on an item you have ordered, we will not charge your credit card. We will notify you via email and any changes to your order will be reflected in your order total as well as in the Shipping Confirmation email you receive.
Yet another great reason to shop with us! PLUS by Pittsburgh Jeans Company does not charge sales tax on clothing! That's right, zilch, zippo, nada!..not one penny!! Yipee!!! Yahoo!!!
In the event that a customer purchases a full-price item and the item is discounted, PLUS by Pittsburgh Jeans Company will gladly offer a one-time price adjustment within 5 days of the date of the customers full-price purchase.
Please be advised that once an order has been processed we are unable to make any modifications to the order including cancellations.